As soon as your order is received, you will receive a confirmation email. Our team will then make sure your order is processed safely while adhering to the highest quality standards.
We will arrange pickup of your order by Dicom for the following week. All orders placed Monday through Sunday will be delivered on Wednesday and Thursday of the following week. Additional delivery time may be required for some remote regions. You will be sent a tracking number once the order has gone out so that you can track the status of your delivery.
Your order will be carefully packed at our facilities in Brome Lake in an insulated box (made in Quebec and recyclable) along with enough dry ice to keep the products frozen for 24 to 36 hours!
After checking the contents of the box against the order form and to ensure they meet quality standards, the box will be tightly sealed and given to the delivery person, who will then deliver it to you within 24 hours (except in remote areas ).
Please note that individual product packaging and the outer shipping box may be damaged during shipping due to transportation and weather conditions. It is important that products be frozen or refrigerated as soon as they are received.