"My promo code doesn't seem to be working. What should I do?"
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Simon
of Laval
— Simon of Laval
We apologize for the difficulty. Please contact us at 450-242-3825 ext. 223 so that we can fix the situation.
"I have several promo codes… Can I use them on the same order?"
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Henri
of Rougemont
— Henri of Rougemont
No, only one promo code can be used per order.
"I would like to know more about your ducks and the company…"
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Roselyn
of Roxton Pond
— Roselyn of Roxton Pond
Brome Lake Ducks is a 100% Quebec establishment and the oldest company specializing in the production of Pekin ducks in Canada. For over a century, we have been recognized as an industry leader in North America, offering a range of more than 30 processed products, in addition to our classic line of raw meat products. For more information on our history, please visit: https://canardsdulacbrome.com/en/about-us/our-history/
"Are your ducks force-fed?"
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Stephen
of Beloeil
— Stephen of Beloeil
No! All our ducks are raised naturally without force-feeding at our Brome Lake farm. All our products come from our exclusive breeding... from the egg to the plate!
"Do you have any suggested recipes for the products I purchased?"
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Julie
of Granby
— Julie of Granby
Absolutely! On our website you will find more than 280 delicious recipes sorted by product category and theme: https://canardsdulacbrome.com/en/find-a-recipe/
"How should I defrost my meat?"
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Madeleine
of Sherbrooke
— Madeleine of Sherbrooke
We recommend putting meat in the refrigerator the day before use or overnight to allow it to defrost slowly. Whole duck takes longer to defrost, i.e. 3 days in the refrigerator before it is ready for cooking.
"How long can products be kept in the freezer?"
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Claude
of Bromont
— Claude of Bromont
Since they are frozen, the shelf life is quite long, but be sure to check the expiration date on the packaging. If a product is defrosted, we recommend consuming it within two days of defrosting, keeping it in the refrigerator. Value-added products can be kept for a few more days once defrosted since they are already cooked.
"Have other questions?"
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Canard
of Lac-Brome
— Canard of Lac-Brome
Please do not hesitate to contact us via email at commandesweb@cdlb.ca or call 450-242-3825 ext. 223.
"Do I need to create an account to place an order?"
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Raymond
of Trois-Rivières
— Raymond of Trois-Rivières
No, but we do recommend that you create an account so you don’t miss out on news and promotions!
"Can I return my order?"
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Heidi
of Sutton
— Heidi of Sutton
Due to the perishability of the products, all sales are final.
"What should I do if I’m not satisfied with my order? "
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Suzi
of Mont St-Hilaire
— Suzi of Mont St-Hilaire
Your satisfaction is important to us, so please share your comments and feedback via email to commandesweb@cdlb.ca and we will do our utmost to make it right.
"I received my order, but there is a product missing or a mistake with the order. What should I do?"
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Marie-Andrée
of Lévis
— Marie-Andrée of Lévis
Despite our goal of providing you with the best experience possible, errors may occur and you might be missing a product or have received an incorrect product. In this case, please send us an email to commandesweb@cdlb.ca or call 450-242-3825 ext. 223 and we will be happy to correct the mistake, either by sending you the missing products or issuing a credit.
"Can I leave a delivery note?"
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Martha
of Cowansville
— Martha of Cowansville
Yes! You can add a note to your order during the purchase transaction. For example, you can add instructions to leave the box at the back door or provide a security code for the door. Note that during the COVID-19 pandemic, delivery personnel are not allowed to enter multi-unit buildings. Boxes will therefore be left in front of the main exterior door.
"Can I pick up my order from your farm?"
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Walter
of Knowlton
— Walter of Knowlton
Yes! When confirming your order, you can select pickup at our store, which is located on our Brome Lake farm in Knowlton.
"Is there tax on the products?"
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Ron
of Danville
— Ron of Danville
No! Our products are not taxed.
"What payment methods are accepted and are they secure?"
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Véronique
of Waterloo
— Véronique of Waterloo
• The required method of payment is either credit card or Paypal.
• All confidential information exchanged is protected by SSL data encryption technology to protect you from fraudulent activity. We undertake to comply with the legislative provisions set out in the Act respecting the protection of personal information in the private sector, CQLR c P-39.
"What should I do with the dry ice once I have unpacked my box?"
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Georges
of Victoriaville
— Georges of Victoriaville
Dry ice evaporates on its own at room temperature. We recommend that you leave the dry ice inside the cooler, in a well-ventilated spot, until the product has completely evaporated; evaporation is accelerated by contact with air. You can also throw the rest of the biodegradable dry ice in the trash and it will evaporate over a few hours. Always wear gloves or use tongs when handling dry ice to prevent frostbite.
"Is the packaging recyclable and where does it come from?"
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Angela
of Mont-Tremblant
— Angela of Mont-Tremblant
We are proud to be working with Cascades, a Quebec company that supplies 100% recyclable boxes. Our dry ice comes from Praxair in biodegradable packaging.
"I can’t be home during the day and I’m worried about leaving the box outside my door."
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Pascal
of Terrebonne
— Pascal of Terrebonne
It is recommended to have boxes delivered to an office or other location where the box can remain sealed until you get home at the end of the day. To maintain and maximize internal cold temperatures, boxes should not be opened unnecessarily if you are unable to freeze/refrigerate the products immediately.
"What if I’m not home when my order is delivered?"
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Yves
of Drummondville
— Yves of Drummondville
The shipping company will deliver orders to the location specified by customers in their order. If you are not at home, the order will be left at the front door or at a pick-up centre (depending on the location and type of residence).
Since our shipping boxes keep products frozen for 36 to 48 hrs, it is recommended that you pick up and either freeze or refrigerate your products no later than 8:00 pm on the day of delivery (orders leave the farm in the afternoon the day before).
"What is the delivery time?"
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Louise
of Blainville
— Louise of Blainville
Orders placed Monday through Sunday will be delivered on Wednesday or Thursday of the following week. You will receive an email confirmation with a tracking number when your order leaves the farm so you can track the status of your delivery.
"How are orders delivered?"
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Catherine
of Brossard
— Catherine of Brossard
Dicom will pick up your order from the farm in Brome Lake and will ship it by truck to your door usually within 24 hours (48 hours for certain remote regions).
"What is the available delivery area?"
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Berthe
of Longueuil
— Berthe of Longueuil
We deliver anywhere in Quebec.
"What is the minimum order and cost of delivery?"
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Valérie
of Stoneham
— Valérie of Stoneham
• Orders must be a minimum of $100.
• A shipping fee of $15 will be charged on orders of $100 to $150.
• Delivery is free for all orders over $150!
