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Terms and conditions


TERMS OF USE

 

Terms and conditions

This Agreement is between Canards du Lac Brome Ltée (hereinafter “the Company”) and “You”, having previously registered on the online shopping platform (hereinafter the “Customer” and the “Platform”). Your contact details and email address are those entered in the registration and order form.

Street address:

Canards du Lac Brome Ltée

40 Chemin du Centre, P.O. Box 3430

Knowlton, QC

J0E 1V0

 

Phone: 450-242-3825 #223

Email: commandesweb@cdlb.ca

 

Through this online sales agreement (hereinafter the “Agreement”), the Customer undertakes to purchase the products listed in the Order Summary.

The amount displayed in the Order Summary will be payable once this Agreement has been accepted and shall be paid by credit card or Paypal. To make payment, you will need to enter your credit card details or select the Paypal option, which will then redirect you to an external transaction platform. You will be subject to the terms and conditions of that external transaction platform.

The Agreement becomes effective on the date and time the order confirmation is sent to the email address provided when you registered on the Platform.

The Company disclaims any liability arising from food products subsequently transacted if products are purchased on the Platform for resale.

 

PRODUCT DELIVERY

  1. Orders received between Monday and Friday will be shipped on Tuesday, Wednesday, or Thursday of the following week. The Company will send the Customer a tracking number when the Order is shipped.
  2. Orders are delivered by DICOM or another delivery company chosen by the Company. Orders will be delivered to the address confirmed in the Order Summary, regardless of the location where the order is placed.
  3. The Customer undertakes to be at the place of delivery and accepts that, if absent at the time of delivery and if the location so permits in the reasonable opinion of the Delivery Company, the Delivery Company may leave the order at the place of delivery (e.g. outside the door to the property). In this case, the Company shall not be held liable for any theft, vandalism or bad weather that may affect the order delivered in the Customer’s absence.
  4. If the Customer is absent during delivery, and if the Delivery Company is unable to leave the order at the delivery address for any reason, the Delivery Company will send the order to a pick-up centre and will leave a notice at the delivery address. If this option is not available, the order will be returned to the Company. The Customer must then contact the Company to arrange a second delivery attempt, and the Customer must pay for these shipping and handling costs. However, if a new delivery cannot be attempted within a period that will guarantee safe storage and quality of the food products, or if the Customer cannot be available for the new delivery, the Company may dispose of these products and no refund will be issued to the Customer for the undelivered food.
  5. The Company undertakes to comply with health and hygiene regulations as well as the safe storage of the purchased products from the moment the order is received until delivery. The Customer is solely responsible for ensuring that the food is consumed, refrigerated or frozen upon receipt. Customers will not be offered any type of reimbursement or financial compensation provided the Company has fulfilled the delivery conditions.

 

 

REFUND POLICY

The Customer may not in any way cancel or request reimbursement of orders placed due to the nature of the products (perishable foodstuffs), and the order production and delivery times. By accepting the Agreement, the Customer understands and accepts the final and definitive value of the products ordered and waives the right to request a cancellation or refund, unless the product received does not meet the quality standards that the Customer is entitled to expect, despite adherence to the standard delivery procedures.

 

Procedure for quality issues:  

The Customer shall keep the item in the condition in which it was delivered, along with its packaging, take a photo and then contact the Company as soon as it is received at commandesweb@cdlb.ca.  The Company will determine whether the product is eligible for exchange or refund and will make arrangements with the Customer for delivery of an equivalent product, if applicable. The Company will provide instructions on what to do with the product to be returned, if applicable, which will then be subject to quality control. The Company reserves the right to refuse to exchange any product if it has reasonable grounds to believe that the Customer is responsible for the conditions leading to the request for exchange.

 

TECHNICAL CONDITIONS FOR PLATFORM ACCESS

The Customer is responsible for having adequate IT equipment in order to use the transaction site. The Company does not provide any guarantee or undertake in any way to solve Customer IT equipment issues in the event of a technical difficulty caused by the Customer’s IT system.

 

LIMITED LIABILITY

The Company is not liable for errors made in an order caused by the limitations of the Customer’s Internet, in particular in the case of an interruption in access networks, technical performance issues, and response times when viewing digital content on the Platform. The Company does not provide any guarantee against the risks of hacking, leakage, contamination or tampering of the Customer’s data, files, and programs. Customers are responsible for taking steps to protect themselves against computer viruses in order to protect their data, programs, and files.

 

JURISDICTION

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Province of Quebec. Any disputes related to these T&C will be subject to the exclusive jurisdiction of the courts of the Province of Quebec.

 

BY MAKING PURCHASES FROM THE PLATFORM, YOU DECLARE THAT YOU HAVE READ AND ACCEPT THIS AGREEMENT.

 

 

PRIVACY POLICIES

 

SECURITY OF CONFIDENTIAL INFORMATION

The exchange of personal and confidential information between the Platform and the Customer’s browser is protected by data encryption technology (SSL – Secure Sockets Layer or equivalent). The Company takes all possible measures to prevent personal and confidential data shared by the Customer from being fraudulently intercepted or altered. We undertake to comply with the legislative provisions set out in the Act respecting the protection of personal information in the private sector, CQLR c P-39.

 

TYPES OF INFORMATION COLLECTED

  1. Personal information
  • Full name
  • Mailing address and email address
  • Phone number
  • Credit card number
  • Date of birth and preferences

 

  1. Forms and other information collection methods
  • Platform registration form
  • Order form
  • Contests or surveys

 

  1. Log files and cookies
  • IP address
  • Operating system
  • Pages visited and searches
  • Connection time and date

 

USE OF INFORMATION COLLECTED

  • Contact
  • Order tracking
  • Information
  • Promotional offers
  • Statistics
  • Creation of custom shopping profiles
  • Website management (presentation, organization)
  • Service improvements and personalized home page

 

COPYRIGHT

Online digital content (logos, images, recipes, texts, comments, etc.) is subject to copyright as defined in the Copyright Act. The Company reserves the right to take any required action in the event of copyright infringement, and any such infringement by the Customer will also be considered a breach of this Agreement. The Customer also undertakes to keep confidential any information shared when accessing the Platform (username and password) and not to disclose this information to anyone.

 

BY MAKING PURCHASES FROM THE PLATFORM, YOU DECLARE THAT YOU HAVE READ AND ACCEPT THIS AGREEMENT.